Contact

CalaBassaBrand S.L. (“CalaBassa”)

We are here to help.
For inquiries about orders, international shipping, returns (14 days), refunds (refund only), damaged products, or product care, please contact us using the details below.

Email (Customer Service & General Contact)
calabassa.contact@calabassabrand.com

To help us respond faster, please include:

  • Your full name

  • Your order number (if applicable)

  • A brief description of your inquiry

Common reasons for contact

1) Order status / shipping updates (worldwide shipping)
Include your order number and the email used for the purchase.

2) Returns and refunds (14 days from delivery. Refund only)
Include your order number and a clear statement that you wish to return or cancel your purchase.

Note: We do not offer exchanges. If you want a different size or model, you will need to place a new order.

3) Damaged / defective products / incorrect item / missing item
Email us as soon as possible and attach:

  • Photos of the outer packaging (all sides)

  • Photos of the shoe box

  • Photos of the product (general shot and close-ups)

  • Your order number

Important quality control note:
Before shipping, we may take photos of the loafers and the box/packaging prepared for your order as part of our service and quality control. This helps document the condition at the time of shipment and supports investigations in case of damage during transit or delivery issues.

4) Size guide
Tell us the model you want and your usual size. If helpful, include a reference size from another brand and whether you prefer a snug or looser fit.

5) Collaborations / press / wholesale
Send a brief message with your proposal and contact details.

Company details (Seller)

CalaBassaBrand S.L. (“CalaBassa”)
CIF: B21840376
Address: Calle Manuel Martínez Chumillas, Torrelodones, Colonia, 28250, Spain

Response time

We aim to respond as soon as possible within business hours. During high-demand periods (launches/holidays), responses may take a little longer.

Privacy note

If you contact us, we will use the information provided solely to respond to your request and offer you customer service, in accordance with our Privacy Policy.