Refund policy

We have a 30-day return policy, which means you have 30 days after receiving the item to request a return.

The item must be in the same condition that you received it, unused, with tags, and in its original packaging to be eligible for a return. You will also need the receipt or proof of purchase.

To start a return, you can contact us at calabassa.contact@gmail.com. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS]

If the return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items returned without a prior return request will not be accepted.

For any questions about returns, you can contact us at calabassa.contact@gmail.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can assess the issue and make it right.

Exceptions / Non-returnable items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom-made items (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about a specific item, please contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, purchase the new item separately.

14-day EU cooling-off period Sin perjuicio de lo anterior, si la mercancía se envía dentro de la Unión Europea, tienes derecho a anular o devolver tu pedido en un plazo de 14 días, por cualquier motivo y sin necesidad de justificación. Al igual que en el caso anterior, el artículo debe estar en las mismas condiciones en que lo recibiste, sin usar, con las etiquetas y en su embalaje original. También tendrás que tener el recibo o comprobante de compra.

Refunds
We will notify you once we have received and inspected your return and let you know if the refund was approved or not. If approved, your refund will be automatically issued to your original method of payment within 10 business days. Please remember that your bank or card issuer may take additional time to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at calabassa.contact@gmail.com.