Shipping

CalaBassaBrand S.L. (“CalaBassa”)

Last updated: May 10, 2026

1) Where we ship
We ship worldwide from Spain. Available destinations and shipping options are displayed during the checkout process.

2) Order processing time
After you place an order, we prepare your loafers for shipment. Processing time may vary depending on order volume and product availability. During launches, promotions, or holiday periods, processing may take longer.

If we are unable to fulfill your order for any reason (e.g., if an item becomes unavailable), we will contact you and offer a suitable solution, including a refund where applicable.

3) Shipping options, costs, and estimated delivery times
Shipping methods, costs, and estimated delivery times are displayed during the checkout process. Delivery times are estimates and are not guaranteed. Delays may occur due to customs procedures, carrier operations, weather conditions, high-demand seasons, or local delivery conditions.

4) Tracking
When your order is shipped, you will usually receive a shipping confirmation with tracking information (when provided by the carrier). Tracking updates depend on the carrier and may take time to reflect after shipment.

5) Responsibility for delivery address
Please ensure your shipping address is complete and correct when placing your order, including:

• Full name
• Street and number
• City, postal code, region/province (if applicable)
• Phone number (recommended for delivery)

If you find an error in the address after placing the order, please email us immediately at calabassa.contact@calabassabrand.com. If the order has already been shipped, we may not be able to modify the delivery details.

6) Failed deliveries, rejected packages, and returns to sender
If a shipment is returned to us due to an incorrect address, failed delivery attempts, refusal, or non-collection, you may incur additional costs to reship the order. If you request a refund in these cases, shipping costs may be deducted where permitted by law.

7) Duties, import taxes, and customs clearance fees
For deliveries outside Spain and/or the European Union, local authorities may apply duties, import taxes, or clearance fees. These costs are typically the responsibility of the customer and are not included in the product price, unless expressly stated otherwise.

Customs charges paid to third parties are generally not refundable by us. In case of a return, you may need to contact your local customs office to arrange any potential refund of taxes or duties.

8) Partial shipments
In some cases, orders may be shipped in more than one package (e.g., if items are prepared or shipped separately). If this occurs, you will receive separate shipping confirmations or tracking details when available.

9) Delivery issues, lost packages, or packages marked as delivered
If tracking shows “delivered” but you cannot find the package:

• Check with household members, neighbors, reception, or safe places

• Verify the address used in the order

• Contact us at calabassa.contact@calabassabrand.com with your order number and tracking status

We will help you investigate with the carrier. Results will depend on the carrier's investigation and available information.

10) Damaged packages or damaged products upon receipt
If your package arrives damaged, please do the following as soon as possible:
• Take clear photos of the outer packaging, shoe box, internal protection, and product (general and detailed shots)
• Keep all packaging materials until the case is resolved
• Send an email to calabassa.contact@calabassabrand.com with your order number and photos

As part of our service and quality control, we may take photos of the loafers and the box before shipment. These images help verify the condition and packaging at the time the order left our facility and support investigations of transit damage.

11) Title and risk
Where permitted by applicable law, responsibility for the package transfers at the time of delivery to the address provided. Nothing in this section limits your mandatory consumer rights under applicable law.

12) Contact
For shipping and delivery inquiries, please contact:
calabassa.contact@calabassabrand.com

CalaBassaBrand S.L. (“CalaBassa”)
Calle Manuel Martínez Chumillas, Madrid, 28250, Spain
CIF: B21840376