Privacy & Cookie Policy

Last updated: [25/05/2025]

This Privacy Policy describes how CalaBassa (“we”, “our”, or “us”) collects, uses, and discloses your personal information when you visit or use our services, make a purchase on https://www.calabassabrand.com (the “Site”), or otherwise interact with us in connection with the Site (collectively, the “Services”).

For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether as a customer, website visitor, or any other individual whose information we collect as outlined below.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

Collection and Use of Personal Information

To provide the Services, we collect — and have collected over the past 12 months — personal information about you from a variety of sources, as described below. The information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we may use your personal information to communicate with you, provide or improve the Services, comply with legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and those of our users or others.

Personal Information We Collect

The types of personal information we collect depend on how you interact with the Site and use the Services. “Personal information” refers to information that identifies, describes, or can be associated with you.

Information You Provide Directly

We collect personal information you provide directly through the Services, which may include:

• Contact details: name, address, phone number, and email address.

• Order information: billing and shipping address, payment confirmation, email, and phone number.

• Account information: username, password, security questions, and related data.

• Customer support: any details you choose to include when communicating with us.

Some features of the Services may require this information to function. If you choose not to provide it, you may not be able to use certain features.

Information We Collect Automatically

We may automatically collect certain data about your interactions with the Services ("Usage Data") using cookies, pixels, and similar technologies. This may include:

• Device and browser type

• Network connection information

• IP address

• How you use and navigate the Site

Information from Third Parties

We may also collect personal information about you from third parties, including:

• Vendors and service providers such as Shopify, which supports our website and Services

• Payment processors for processing your transactions

• Marketing partners and advertising platforms

• Data collected via cookies, web beacons, SDKs, external libraries, and similar technologies

We treat all third-party data in accordance with this Privacy Policy.

Use of Personal Information

Providing Products and Services

We use your personal information to deliver the Services and fulfill our contract with you. This includes:

• Processing payments

• Handling orders and returns

• Notifying you about your account or transactions

• Managing your account

• Arranging shipping

• Linking your account with other Shopify services, if applicable

In such cases, Shopify may process your data according to their Privacy Policy.

Marketing and Advertising

We may use your information for promotional and advertising purposes, such as:

• Sending you marketing emails or text messages

• Displaying personalized ads on our Site and others

• Improving how we tailor promotions to your interests

If you're a resident of the EEA, this processing is based on our legitimate interest (Art. 6(1)(f) GDPR).

Security and Fraud Prevention

We use your personal information to detect and prevent fraud, illegal activities, or misuse of the Services. You're responsible for keeping your account credentials secure. If you suspect unauthorized access, please contact us immediately.

Service Improvement and Communication

We may use your personal information to provide customer service and enhance the quality of the Services based on our legitimate interest in improving business performance.

Cookies

We use cookies and similar technologies for:

• Site functionality and performance

• User experience personalization

• Analytics and reporting

• Marketing and ad targeting

For details on cookies related to Shopify’s platform, visit:
👉 https://www.shopify.com/legal/cookies

You may configure your browser to reject or remove cookies. Note that doing so may impact functionality and user experience.

We honor Global Privacy Control (GPC) signals where applicable. Learn more at:
👉 https://globalprivacycontrol.org/

Disclosure of Personal Information

We may share your personal information with:

• Vendors and service providers (e.g. payment processors, cloud services, analytics)

• Marketing and advertising partners

• Business affiliates

• Legal authorities if required

• Parties in connection with mergers, sales, or reorganizations

In the last 12 months, we have disclosed the following categories of personal information for business purposes:

We do not sell or share sensitive personal data without your consent.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy or security practices of those sites. We encourage you to review their privacy policies before providing any personal information.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Security and Data Retention

While no system is 100% secure, we implement appropriate measures to protect your personal data. We retain your data only as long as necessary for:

• Providing Services

• Complying with legal obligations

• Resolving disputes

• Enforcing policies

Your Rights

Depending on your location, you may have the following rights:

• Access: Know what personal information we hold

• Delete: Request deletion of your data

• Correct: Update inaccurate or incomplete data

• Portability: Obtain a copy of your data

• Restrict: Limit how your data is processed

• Object: Opt-out of certain processing

• Withdraw consent where applicable

• Non-discrimination in exercising your rights

You may exercise your rights by contacting us at calabassa.contact@gmail.com. We may request information to verify your identity. You may also designate an authorized agent to act on your behalf.

Complaints

If you have a complaint, contact us via email. If unresolved, you may contact your local data protection authority. For EEA users, you can find a list of supervisory authorities here.

International Users

We may transfer your data outside your country, including to the United States. When doing so, we use appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission.

Contact Us

If you have questions or wish to exercise your rights, contact us at:

📧 Email: calabassa.contact@gmail.com